Partners
Partner Support
You provide first-line support to your customers. SessionTalk supports you.
Contact SessionTalk
- Email: support@sessiontalk.co.uk
- Phone: +44 330 001 3035
To help us respond quickly, include:
- your partner organisation name
- the customer’s Project name and workspace address
- what happened, when, and what you’ve already tried
- for call problems, the calling and called numbers and the time of the call
Never send passwords or SIP trunk credentials by email.
How support works
| Who | Contacts |
|---|---|
| Your customer’s team members and administrators | You |
| You, the partner | SessionTalk partner support |
| Carrier issues (numbers, trunk outages, call delivery) | The carrier that supplies the trunk |
Your customers’ administrators see that their workspace is managed by you, and are asked to contact you about plans, seats and billing.
Things only support can do
Contact support to:
- raise your organisation’s concurrent trial limit
- move a customer to or from your partner organisation. This needs the customer’s written consent.
- talk about your partner account status and customer transfers, if your partner account is no longer active
Self-help
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