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Desktop SoftphonesCall ManagementHow to handle incoming calls
Desktop Softphones

Answer or decline a call

An incoming call shows the caller’s name or number. Click the green phone button to answer, or the red phone button to decline.

Incoming call with answer, forward and decline buttons

The middle button forwards the ringing call before you answer. See Forward a call.

If you already have a call, use the multiple-call controls to manage the calls. For audible alerts, check Settings > Preferences > Alerts and sounds and the selected audio devices.

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