Skip to Content
Desktop SoftphonesHow to manage codecs
Desktop Softphones

Manage codecs

Open Settings > Accounts, select your account and disable it before editing. Open Advanced SIP settings > Audio codecs and expand the codec list you want to change.

Use the checkboxes to enable or disable codecs. Drag the handle at the right to change priority: codecs near the top are preferred. The actual codec depends on what your provider and the other endpoint support.

Audio codec checkboxes and priority handles

Save with the checkmark and re-enable the account. Video codecs have a separate Video codecs section when video is available. Use your provider’s recommended codec settings.

Last updated on