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Desktop SoftphonesHow to access voicemail
Desktop Softphones

Access voicemail

Click the voicemail icon at the top right of the main screen. For SIP voicemail, the app calls the configured mailbox or shows a message summary first. Click Call voicemail in the summary, then follow your provider’s prompts. Use the in-call keypad to enter a PIN or menu choice.

Voicemail summary and Call voicemail button

Configure the mailbox number

Open Settings > Accounts, select the account and disable it before editing. Under Advanced SIP settings > Voicemail, enter the Voicemail number from your provider. Enable Subscribe to voicemail notifications if supported.

Voicemail number and message-waiting subscription

Save with the checkmark and re-enable the account. The example mailbox number belongs to a test service. Badges and message counts require your provider to supply message-waiting information. Provider-hosted voicemail may use a mailbox list instead.

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