Partner pricing and billing
Approved partners receive discounted partner pricing on eligible SessionPBX subscriptions, providing margin when reselling the service. Your partner workspace shows the available plans, seat charges and branding options. SessionTalk confirms commercial terms during partner onboarding.
Who bills whom
SessionTalk bills customer subscriptions to your partner organisation’s billing account. You set your customer offer and invoice customers separately. Customer administrators and partner users do not have access to your partner pricing or billing controls.
SIP carriers bill numbers and call traffic separately. For partner-cloud or on-premises deployments, you also cover infrastructure, storage, networking and server operations. These costs are separate from the SessionPBX licence.
Subscription options
| Hosting option | Subscription |
|---|---|
| SessionTalk Cloud | Monthly or annual billing, selected for each customer project. |
| Partner cloud or on-premises | A separate annual licence for each customer tenant, including customers sharing one server. |
Each plan includes a seat allowance, with extra seats available through the customer’s plan controls. Teams Business includes logo branding; Teams Phone offers it as an add-on. Check the portal review before confirming changes.
Generic and Whitelabel softphone projects are separate products. Confirm their pricing and any partner arrangement with SessionTalk; a SessionPBX partner subscription does not automatically include full white-label app builds or publishing.
Trials and paid activation
Creating a customer tenant starts a 30-day trial, subject to your partner account’s concurrent trial allowance. Use the trial to configure the workspace and test the customer setup.
To continue service, a partner administrator must explicitly purchase the subscription from the customer project: Buy subscription for SessionTalk Cloud or Buy annual licence for self-hosted deployments. Saving a payment method alone does not start paid billing.
If you change the trial plan, seat count or branding, confirm those changes before buying. Plan changes keep the original trial end date.
Plans, renewals and cancellation
Review each change in the customer project. Paid upgrades are prorated; downgrades and removal of paid branding take effect at renewal. Supported cloud billing-period changes also apply at renewal.
Use Manage payment methods & invoices or the partner billing page to maintain payment details and access invoices. Make subscription changes through the customer project.
Cancellation is scheduled for the end of the term. On a shared self-hosted server it applies to the selected customer only; other customer subscriptions continue. Cancelling a licence does not delete infrastructure or stop the cloud provider’s charges.
For SessionTalk Cloud tenants, Suspend tenant restricts workspace management and does not cancel the subscription or disconnect existing calling. Use subscription cancellation for billing changes, and contact SessionTalk if you need help with a customer transfer or service closure.