Call Logs and Reports
SessionPBX provides an operational call log for members and a retained reporting view for administrators on Teams Business.
Member call log
Members open Call Log in their team web workspace. The list includes:
- Inbound, outbound and internal direction
- Caller and called party
- Result, such as answered, no answer, busy or voicemail
- Routing type, such as direct, queue, ring group or call flow
- Start time and duration
- Recording playback and download where available
Members can search by name or number and filter the list by result or routing type.
Administrator reports
Open the project and select Reports. The summary shows:
- Total calls
- Answered calls
- Missed calls
- Average talk time
- Inbound, outbound and internal call totals
These summary cards cover the selected date range. The filters below them narrow the call table.
Filter the report by:
- Last 7, 30 or 90 days
- Inbound, outbound or internal direction
- Team member
- Direct, ring-group, queue, flow or voicemail route
- Answered, no answer, busy, failed, voicemail or queued result
- Calling or called number or name
The table shows time, direction, parties, routing path, result and duration, with recording playback where available. Select the Time or Duration heading to change the sort order. Use the page numbers and previous/next arrows below the table when more retained rows are available.
Call-log deletion and reporting
The member call log is a working view. Deleting a call from that view does not remove the corresponding reporting or audit record. Use the administrator report when investigating historical traffic or reconciling a user report.
Interpret common results
| Result | Meaning |
|---|---|
| Answered | A destination answered and the call connected. |
| No answer | The attempted destination did not answer before its route moved on or ended. |
| Busy | The destination was busy or unavailable under its call-handling policy. |
| Voicemail | The call was sent to a mailbox. |
| Queued | The caller entered a queue; a later event may update the final outcome. |
Investigate a call
Record these details before contacting support:
- Date, time and timezone
- Calling and called numbers
- Member, queue, group or flow involved
- Inbound, outbound or internal direction
- Result and duration shown in Reports
- Whether there was no audio, one-way audio or poor quality
- Whether the issue can be reproduced
Do not send SIP passwords, provisioning passwords or full recording files unless SessionTalk support requests them through an approved secure channel.