Standalone desktop tutorial series
Learn to use the SessionTalk standalone softphone on Windows and macOS with your own SIP account.
Fourteen videos are available, covering account setup, everyday calls, contacts, voicemail, sounds, transfers, conferences, messaging, recording and registration troubleshooting. Further lessons are in production; unlinked titles below are planned.
Start here
The shared app controls are demonstrated on Windows and also apply to the same interface on macOS. The planned installation lesson covers Windows.
| Episode | Suggested title | What the video will show |
|---|---|---|
| D01 | Install SessionTalk on Windows | Install and launch the standalone app, then find the account setup screen. |
| D03 | Add your SIP account and get connected · 1:27 | Enter provider-supplied account details, save them and confirm registration. |
| D04 | Set up your microphone, speakers and headset | Choose the audio devices, check levels and make a short test call. |
| D05 | Make and receive your first call · 0:55 | Dial a number, answer an incoming call and end the call. |
| D06 | Use mute, hold and the in-call keypad · 1:05 | Mute your microphone, hold and resume a call, and send tones to a phone menu. |
Read alongside: Account setup, SIP details, Microphone selection and Placing calls.
Everyday tasks
| Episode | Suggested title | What the video will show |
|---|---|---|
| D07 | Add contacts and organise them into groups · 1:50 | Create an app contact, add numbers, organise groups and call a saved contact. |
| D08 | Find a missed call and call back · 0:55 | Find a missed call, open its details and call back. |
| D09 | Set up and listen to voicemail · 1:45 | Enter the provider’s voicemail number, recognise a message-waiting indicator and call the mailbox. |
| D10 | Use more than one SIP account · 1:31 | Add another account and choose the account used for outgoing calls. |
| D11 | Adjust ringing and message sounds · 1:29 | Choose which events make a sound, save and test the settings. |
Read alongside: Contacts, Call history, Voicemail and Default account.
Additional features
These episodes require the relevant premium features to be enabled and support from your SIP service.
| Episode | Suggested title | What the video will show |
|---|---|---|
| D12 | Transfer a call directly to another person · 0:43 | Start a blind transfer, choose the destination and confirm the result. |
| D13 | Speak to someone before transferring a call · 0:55 | Make a consultation call and complete an attended transfer. |
| D14 | Manage two calls and create a conference · 1:35 | Add a second call, switch between calls, merge them and split the conference. |
| D15 | Make a video call | Select a camera, start a video call and switch video on or off. |
| D16 | Send your first instant message · 2:22 | Use a configured messaging service, choose a recipient and send and receive a message. |
| D17 | Record a call and find the recording · 1:16 | Start and stop recording, then find and play the recording in call history. |
Read alongside: Transfers, Multiple calls, Video, Messaging and Recording.
Troubleshooting
| Episode | Suggested title | What the video will show |
|---|---|---|
| D18 | Check why your SIP account will not register · 1:33 | Find registration status, correct a connection setting and confirm registration. |
| D19 | Check why you cannot hear a call | Check mute, selected audio devices and volume, then repeat a test call. |
Back to the series overview.