Video Tutorials

Standalone desktop tutorial series

Learn to use the SessionTalk standalone softphone on Windows and macOS with your own SIP account.

Fourteen videos are available, covering account setup, everyday calls, contacts, voicemail, sounds, transfers, conferences, messaging, recording and registration troubleshooting.

Start here

The shared app controls are demonstrated on Windows and also apply to the same interface on macOS.

Episode	Video	What you’ll learn
D03	Add your SIP account and get connected · 1:27	Enter provider-supplied account details, save them and confirm registration.
D05	Make and receive your first call · 0:55	Dial a number, answer an incoming call and end the call.
D06	Use mute, hold and the in-call keypad · 1:05	Mute your microphone, hold and resume a call, and send tones to a phone menu.

Read alongside: Account setup, SIP details, Microphone selection and Placing calls.

Everyday tasks

Episode	Video	What you’ll learn
D07	Add contacts and organise them into groups · 1:50	Create an app contact, add numbers, organise groups and call a saved contact.
D08	Find a missed call and call back · 0:55	Find a missed call, open its details and call back.
D09	Set up and listen to voicemail · 1:45	Enter the provider’s voicemail number, recognise a message-waiting indicator and call the mailbox.
D10	Use more than one SIP account · 1:31	Add another account and choose the account used for outgoing calls.
D11	Adjust ringing and message sounds · 1:29	Choose which events make a sound, save and test the settings.

Read alongside: Contacts, Call history, Voicemail and Default account.

Additional features

These episodes require the relevant premium features to be enabled and support from your SIP service.

Episode	Video	What you’ll learn
D12	Transfer a call directly to another person · 0:43	Start a blind transfer, choose the destination and confirm the result.
D13	Speak to someone before transferring a call · 0:55	Make a consultation call and complete an attended transfer.
D14	Manage two calls and create a conference · 1:35	Add a second call, switch between calls, merge them and split the conference.
D16	Send your first instant message · 2:22	Use a configured messaging service, choose a recipient and send and receive a message.
D17	Record a call and find the recording · 1:16	Start and stop recording, then find and play the recording in call history.

Read alongside: Transfers, Multiple calls, Video, Messaging and Recording.

Troubleshooting

Episode	Video	What you’ll learn
D18	Check why your SIP account will not register · 1:33	Find registration status, correct a connection setting and confirm registration.

Back to the series overview.