Video Tutorials

Video tutorials

Choose the product you use, then select a lesson to watch.

45 videos are available, each with optional captions and a written transcript.

Jump to SessionPBX, Desktop softphones or Mobile softphones.

SessionPBX

12 videos available. Manage your hosted phone system: team members, call routing, voicemail, recording and reports.

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Video	Length
Meet SessionPBX	1:13
Add team members and manage extensions	2:14
Create a ring group	2:05
Create a queue and manage agent availability	3:01
Build a phone menu and publish a call flow	4:18
Route calls during and outside business hours	4:01
Set up and use personal and team voicemail	4:05
Configure recording and find a recorded call	3:41
Use your team workspace	3:39
Add your logo and team branding	1:52
Find calls and use administrator reports	3:42
Troubleshoot a call that reaches the wrong mailbox	3:52

Desktop softphones

14 videos available. Use the standalone SessionTalk softphone on Windows and macOS with your own SIP account. Shared app controls are demonstrated on Windows.

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Video	Length
Add your SIP account and get connected	1:27
Make and receive your first call	0:55
Use mute, hold and the in-call keypad	1:05
Add contacts and organise them into groups	1:50
Find a missed call and call back	0:55
Set up and listen to voicemail	1:45
Use more than one SIP account	1:31
Adjust ringing and message sounds	1:29
Transfer a call directly to another person	0:43
Speak to someone before transferring a call	0:55
Manage two calls and create a conference	1:34
Send your first instant message	2:22
Record a call and find the recording	1:16
Check why your SIP account will not register	1:33

Mobile softphones

19 videos available. Use the standalone SessionTalk softphone on iPhone and Android with your own SIP account. Shared app controls are demonstrated on Android; system screens are labelled where they differ.

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Video	Length
Add your SIP account and get connected	1:00
Set Up Permissions for Calls and Contacts	1:21
Make and answer your first call	0:45
Use mute, speaker, hold and the keypad	0:52
Call a contact and save an app favourite	0:51
Create an App Contact and Organise Groups	1:55
Find a missed call and call back	0:31
Set up and listen to voicemail	1:19
Choose your outgoing SIP account	0:48
Adjust App Sounds and Notifications	0:54
Forward a call before answering	0:38
Transfer a call directly to another person	0:43
Speak to someone before transferring a call	0:51
Manage two calls and create a conference	1:11
Make a video call	1:04
Send and find an instant message	1:36
Check Why Your SIP Account Will Not Register	1:20
Check audio and incoming-call permissions	1:13
Enable Logging and Share a Diagnostic Log	1:19